Cancellation of appointments
Appointments that have already been made can be canceled free of charge up to 24 hours before the appointment. To cancel an appointment booked online, please use the cancel button in the confirmation email. For all other types of cancellation, please inform us by phone, email, WhatsApp or a voice message to the answering machine. Cancellation messages via Facebook, Instagram or YouTube will not be accepted.
If an appointment is canceled less than 24 hours before the appointment or not canceled (no-show), the patient will be liable for compensation. If a booked treatment can no longer be carried out due to a delay by the patient, the patient will also be liable for compensation. This compensation amounts to a flat rate of CHF 100 for a medical consultation, at least CHF 150 for a treatment appointment and CHF 50 for an offered (free) consultation appointment.
Subsequent justifications for missed appointments cannot be taken into account.
Reminder fees
Invoices must be paid within 30 days without deduction. A flat-rate reminder fee of CHF 20 is payable from the 2nd reminder.
Self-pay services/products/medications
All services, products and medication that are not covered by health insurance must be paid for directly on site and immediately after they have been carried out or received. Payment of these costs on account is not possible. We accept the following means of payment: Visa, Mastercard, American Express, Post Finance, Maestro, Twint and cash in CHF.
Subscriptions
Selected cosmetic treatments are available as a 3-treatment subscription. These are indicated on the website and in the price list. The subscription is paid for after the first treatment and is therefore valid for the treatment carried out and the two future treatments. Subscriptions cannot be purchased retroactively.
Price adjustments
Dermanence reserves the right to adjust the prices for services, products and medicines on an ongoing basis.
The price shown at the time the contract is concluded shall apply. The current prices are shown on the dermanence.ch website and in the price list with the effective date.
Packages
Packages may contain aftercare products that are included in the package price. These products are part of the package price and cannot be deducted if the patient wishes to waive them.
Vouchers
Dermanence vouchers are valid for 2 years from the date of issue and cannot be paid out in cash.
Patient information/declaration of consent
Many procedures, therapies and treatments at Dermanence require patient information which must be signed by the patient with a legally valid signature on the declaration of consent and submitted to Dermanence at the latest immediately before the procedure. For legal reasons, Dermanence cannot carry out any procedures, therapies or treatments if the patient refuses to sign the consent form.
Contractual partner
The contractual partner of the patient is exclusively Dermanence AG.
Place of jurisdiction / Applicable law
The ordinary courts of the Canton of Zurich are recognized as having jurisdiction for the settlement of disputes arising from this contract. The exclusive place of jurisdiction is the registered office of Dermanence AG. Swiss law, in particular Articles 394 et seq. of the Swiss Code of Obligations on contracts, shall apply