TERMS OF SERVICE

Already agreed appointments can only be canceled by phone at least 24 hours in advance. We would like to point out that meeting dates that are not canceled at least 24 hours in advance will be charged at a flat rate of CHF 100.-. Treatment appointments of at least CHF 150 or more, depending on the time reserved.

For the aesthetic consultation, we charge CHF 100.-, which will be deducted with a corresponding treatment. All private services will be on the spot by card (Visa, Mastercard, American Express, Postal Finance, Maestro) or cash.

Please bring your health insurance at the first consultation.

For medical and legal reasons, we can not answer any questions about skin or health problems via email or telephone. Thank you for your understanding.

1. Scope

For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

2. Contracting party, conclusion of contract

The purchase contract is concluded with Dermanence AG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

3. Contract language, contract text storage
The languages ​​available for concluding the contract are German and English.

The contract text is not stored by us.

4. Terms of delivery

In addition to the stated product prices shipping costs may still apply. For further details on any applicable shipping costs, please refer to the offers.

You have the option of picking up at Dermanence AG, Bahnhofstrasse 104, 8001 Zürich, Switzerland during the following business hours: 10 working days.

We do not deliver to packing stations.

5. Payment

In our shop you can basically use the following payment methods:

Credit card
By submitting the order, you also submit your credit card details.
After your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.

PayPal
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.

Cash on pickup
You pay the invoice amount when picking up cash.

PostFinance
Swiss Post

6. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.

7. Warranty and Guarantees

Unless explicitly agreed otherwise below, the statutory warranty rights apply.
For used goods applies: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from the delivery of the goods.
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty as well as malice,
  • in the case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
  • as part of a guarantee promise, as far as agreed or
  • as far as the scope of application of the Product Liability Act is opened.

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

8. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • with guarantee promise, as far as agreed, or
  • as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper performance of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

9. Dispute Settlement
The European Commission provides a platform for online dispute resolution (OS), available here  https://ec.europa.eu/consumers/odr/ .
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

AGB  created with the  Trusted Shops  legal copywriter in cooperation with  Wilde Beuger Solmecke Rechtsanwälte .

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